Welcome to 1xbetlive. We understand that sharing your personal information on an online platform is a significant decision. That's why we want to be completely transparent with you – exactly what data we collect, why we collect it, and how securely we keep it.
This Privacy Policy ("Policy") covers the 1xbetlive website (1xbetlive.io), mobile app, and all associated services. By using our platform, you consent to this Privacy Policy.
In brief: We use your information solely to improve our services and keep your account secure. Your data is never sold and never shared with third parties without your consent.
This policy has been written in Bengali with Bangladeshi users in mind. We want every user to understand their rights in their own language.
1xbetlive collects two types of information – what you provide directly, and what is gathered automatically as you use the platform.
What you provide directly:
| Data Type | When It Is Collected | Why It's Needed |
|---|---|---|
| Full Name | At the Time of Registration | Identity Verification |
| Date of Birth | At the Time of Registration | Age Verification (18+) |
| Mobile Number | During Registration & Transactions | OTP Verification & Communication |
| Email Address | At the Time of Registration | Account Management |
| Payment Information | During Deposits/Withdrawals | Transaction Processing |
| Copy of ID Document | During KYC Verification | Identity Verification |
What is collected automatically:
- IP address and device information (phone model, OS version)
- Browser Type & Version
- How long you viewed each page on the platform
- Betting History & Transaction Records
- Login time and location (approximate)
- Cookies & Session Data
Special Note on Payment Information: Your complete bKash, Nagad, or other payment method details are not stored on our servers. All payments are processed in compliance with PCI DSS standards, and only the necessary reference information is retained.
1xbetlive uses your information for lawful purposes only. Those purposes are clearly outlined below:
- Service Delivery: Creating accounts, processing transactions, and providing betting services
- Identity Verification: Managing the KYC process to verify and secure your account
- Contact: Sending important updates, transaction confirmations, and promotional offers
- Fraud Prevention: Detecting suspicious activity and keeping your account secure
- Legal Obligations: Meeting regulatory requirements
- Experience Improvement: Delivering a personalized experience based on your preferences
- Technical Support: Troubleshooting and improving the platform
You can unsubscribe from promotional emails or SMS at any time. However, important transactional messages will always be sent and cannot be turned off.
1xbetlive uses cookies on its website. Cookies are small files stored in your browser that help enhance your experience. We use four types of cookies:
You can disable cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform.
We do not use cross-site tracking cookies from any third-party advertising networks.
1xbetlive follows the highest industry standards to protect your data. Our security measures include:
- TLS/SSL Encryption: All data transfers are encrypted with 256-bit SSL
- Database Encryption: Stored data is kept in encrypted format
- Two-Factor Authentication (2FA): An extra layer of security on your account
- Regular Security Audits: Regular audits conducted by external experts
- Firewall & DDoS Protection: Protection Against Cyber Attacks
- Restricted Access: Only authorized personnel can access data on a need-to-know basis
- Log Monitoring: 24/7 monitoring to detect unusual activity
What Happens in the Event of a Data Breach? If your data is ever at risk, we will notify you within 72 hours and take the necessary steps. Your security always comes first.
We retain your data only for as long as necessary. Retention periods vary depending on the type of information:
- Account Information: For the duration of the active account and 5 years after closure
- Transaction Records: Up to 7 years for legal compliance obligations
- KYC Documents: 5 years after account closure
- Support Contact: Up to 3 years
- Log Files: Up to 1 year
- Marketing Information: Deleted immediately upon unsubscribing
Once the designated retention period ends, data is securely deleted or anonymized.
At 1xbetlive, you have full control over your data. You can exercise the following rights at any time:
To exercise any of these rights support@1xbetlive.io– email us or reach out via live chat. We will respond within 30 days.
In some cases, complete deletion may not be possible – for instance, data we are legally required to retain. We will inform you in detail whenever this applies.
1xbetlive is strictly an 18+ platform. We do not knowingly collect any information from individuals under the age of 18.
Age verification is carried out at the point of registration. If we become aware that data has been collected from a minor, that information is deleted immediately and the account is closed.
If you believe a minor has created an account on 1xbetlive, please notify us immediately.
1xbetlive may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following channels:
- A notification will be sent to your registered email address
- A pop-up message will appear when you log in to the platform
- The last updated date at the top of this page will reflect any changes
Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend checking this page regularly.
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@1xbetlive.io
- Live Chat: Via the website or app – in Bangla, 24/7
- Support Tickets: Log in to your account and visit the Support section
An initial response to privacy-related requests will be provided within 7 business days. Complex matters may take up to 30 days.
You can speak directly with our privacy team in Bengali. Every concern you raise is taken seriously and resolved appropriately.